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Review by the cerberus See Profile

  • Location: Richmond Hill,ON
  • Cost: $55 per month
Good "Fast speed when it worked. Uncapped, unthrottled."
Bad "Terrible tech support, no answer as to why problems occur, incorrect billing"
Overall "Bad support, but fast unthrottled/upcapped service."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I had 15/1 cable internet.
This service sucked at first when I sign up, and was congested.
I was also placed on an incorrect speed profile of 10/0.5.

Eventually after a few months the service was fixed and I was credited back a small amount.

My cable internet is down and has been down since May the 17th.
I have all the lights synced but an internal 10.*.*.* ip address.
My modem was deactivated.

I am sick of not having any answer as to why or any timeframe of when it will be fixed.
I am done with Acanac.
I submitted a ticket to cancel today.

The order install process was easy, but then I moved and the rogers tech never came.
After Rogers finally came and hooked it up, my modem was deactivated a few days later, and now 3 days later still no information as to why.

member for 7.4 years, 1131 visits, last login: 70 days ago
updated 3.8 years ago