Review by Bye internet
- Location: canada
- Cost: $35 per month (12 month contract)
Bad "Promised refunds never provided. Useless, time-wasting customer service, if you even get thru. "
Overall "Refund received, after 2 years of legal threats. Worst Service. Worst Customer Service. "
|Pre Sales information:|
Value for money:
I paid one year in advance for high speed DSL internet with Acanac, for a cost of $406.12, which was billed to my charge card. After two months of trying, Acanac was unable to provide any connection.
They have agreed to refund. My charge card was credited for $13.56, but I was told that the remaining $392.56 could not be processed to my charge card. Instead, they would mail me a cheque. On December 1, 2011, they said, "You will receive the check within 2 to 3 weeks." I still have not received the check. I've written back to Acanac about it, but they do not reply.
I tried calling Technical Support, wasting an entire day on hold. 131 times I was thanked for my patience, and told I was "next in line". After a day on the phone, they cut off my call! I tried calling Billing, but they refuse to discuss anything by phone. I tried Accounting, but they were unable to help me. Twice, I told them by phone to cancel my order, which them claimed they were unable to do. Serveral times, Acanac told me that a lineman was checking the situation, but I never heard from the lineman, or any party whom he represented.
Some people might get lucky with this company. If so, I hope you never have technical or billing issues!
I am currently preparing legal action against Acanac.
Now, nearly two years after the fact, Acanac has sent me the refund, but only upon my threat of immediate legal action. I am still stuck with the modem they sold me, which was intended to be used with the services they provided. Since they never provided the services, I am stuck with an unwanted, unneeded, and never-used modem. Will Acanac make an offer to buy back the pointless modem? If so, would they expect me to pay Shipping and Handling?If you're almost a pauper, you might want to gamble a little money on this company, if you can afford such a risk of your limited cash. But it's just that...a gamble. For $5/month more, you can get the fastest and most reliable internet service in Ontario, at Start Communications.
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updated 1.4 years ago