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Acanac page on DSLReports
Six Month Rating

Reviews:
bullet 384 reviews (175 good) (123 bad)
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Review by kjennings See Profile

  • Location: Delhi,ON
  • Cost: $33 per month (12 month contract)
Good "worked great for first year and a half"
Bad "stopped working at night"
Overall "Would have recommended them 2 months ago -- NOT NOW"

Everything was great for over a year and a half, we barely had any dropped internet and the speeds were good. Two months ago however the internet started to not work at the same time every night -- 7pm would hit and it would just stop working, after hours on the phone being told we need to do this and that, getting a new modem and again being told we need to do this and that, 1 good night of internet working and we are back to square 1. They said the only other thing they could do was send a bell technician and if nothing was wrong we would get charged $100, well I won't allow that because I know its not on our end, why would our lines just suddenly stop working at 7pm and start back up again in the morning. If this keeps up we will definitely not be renewing for our third year!!!!!!!!!!!!

member for 2 years, 0 visits, last login: 2 years ago
lodged 2 years ago

Comments:
Lynn
Premium
join:2011-08-11
Trenton, ON
kudos:7
Reviews:
·Cogeco Cable

Acanac inc.

Sounds strange that it is only at a certain time. If you know for sure it is not inside wiring then I would allow the tec to come out and check, because if it is not on your end you will not be charged. That is a standard warning(the $100 charge) they have to give all cx. before sending out a tec). If the trouble shooting they do over the phone with you is not working then this is the next step to fix your problem.

dissapointed

@distributel.net

Voip and cable internet

We signed for soft phone and we only received from Acanac how to set up a program. We bought our Cisco voip adapter and we received no technical support from Acanac. We can't connect it because if we dod it our cable internet just stops working.
Is it possible to help us how to connect it, Lynn?
Lynn
Premium
join:2011-08-11
Trenton, ON
kudos:7
Reviews:
·Cogeco Cable

Re:Acanac Inc.

if you purchased the soft phone there was a link in that email to download the program for te soft phone. if you purchased your won ATA they usually want support other peoples products but if you go to www.acanac.com there is a tab on top for community. click on that and it will take you to the acanac forum. There is a spot in there for problems with ATA and set up and they will help you there set it up.