Review by pmicho
- Location: Montreal,QC
- Cost: $32 per month (12 month contract)
- Install: about 15 days
- Bell Canada
Bad "customer service"
Overall "avoid at any cost"
|Pre Sales information:|
Value for money:
(ratings below consensus)
My DSL subscription with Acanac started in January 2012, with a one year contract paid in advance...my big mistake. In the first weeks, I had speed problems. I spent hours waiting for customer service on the phone. My problem was resolved after 3 weeks. At the end of May, I started having random disconnections. I was not able to count on a stable connection for one month. Again, I had to spend hours waiting on the phone for customer service. When my problem was solved, I asked for a month refund. It was refused. They told me I could get a credit...meaning I would have to extend my stay with Acanac. I was not happy, but I decided to stay till the end of my contract in January 2013. In August, I started having random disconnections again. The problem remained after a bell technician came to my place. I decided that this was too much. I called it quits and asked for termination of my contract and a refund for the months remaining already paid for, for June without proper connection and refund of the modem. This was refused and I got this answer: After the initial 30 day period a customer must complete the remainder of the term. Customer(s) may choose to cancel the account prior to the end of term however, no refund will be issued for that period.
My answer is that these terms are valid if Acanac respects the contract. It has not been the case, since Acanac was not able to provide proper service.
I dont care if Acanac says that its not responsible because Bell is not providing a good working line. Bottom line is I paid for a service that was not properly provided.
If your cable or DSL line is stable, then you might have a good experience with Acanac. But if you run into trouble, I wish you the best of luck. You will spend hours waiting for customer service to be available and even then your problem might never be solved.
Maybe its only a few hundred dollars, but I will go to Small claims court to get my money back, even if takes years until I see the face of that money. Acanac will pay back for service not provided.
update: oct 1st 2012
I finally got my refund...after formally threatening to go to small claims court. I got 6 months back. I did not get anything for the modem that was sent back.
Even after having news that I would indeed get a refund, it kept being complicated with Acanac.
I insist, avoid this company. Reviews on this site confirm that something is wrong there.
Dealing with Acanac is a plain simple pain.
member for 2.2 years, 110 visits, last login: 1.3 years ago
updated 2.1 years ago