Review by LisaKupovets
Bad "Acanac is a fradulent company, do not give them your money or you'll never get it back!"
- Location: York,ON
- Business customer
- Cost: $37 per month (12 month contract)
Overall "Stay away!!"
Value for money:
(ratings below consensus)
I am absolutely speechless, Acanac is THE WORST company that I have had to deal with anywhere in the world. After cancelling my service mid July, I still have not received my promised refund of $428.86. After emailing the billing department for months and getting nowhere, we found a forum on their website. Even though 2 moderators responded to my cries of help, and even got a representative from billing to send me another useless email, no refund was issued. This company is a fraud, their staff are a joke. They keep telling you to stop emailing them because it sets your ticket further back in the queue - what?! I filed a complaint with BBB and the next step will be to take them to court. So many people are going through the same motions its insane!
Here's another kicker - I just called and tried to get through to their Sales line. After waiting diligently for 16 minutes, and hearing a count down of how many people were ahead of me and how much time was left, it was down to 2 minutes. All of a sudden new recording came on to say that - get this - actually they've now discovered that the queues are backed up for hours, asking me to call back some other time, and saying that the call will now be terminated.
WOW... that's all I have to say...
member for 1.4 years, 6 visits, last login: 1.3 years ago
lodged 1.4 years ago