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Acanac page on DSLReports
Six Month Rating

Reviews:
bullet 404 reviews (177 good) (133 bad)
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Review by (hidden by request)

  • Location: m4b1a
  • Cost: $40 per month (12 month contract)
  • Telco party Bell Canada
Good "The price"
Bad "Everything else (customer service, activation, termination, EVERYTHING!!!)"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)


I recently terminated my service with Acanac and its been the most painful
experience. The company is VERY disorganized and the only way to deal with
billing issues is via email and it takes approximately 4 days to get back
to you!!! (They lie on the voicemail saying that it takes 4-6 hours).
Anyways, it has been a LONG road. I am so irritated with this service and
would never recommend it to anyone! Not only did I also have the issue with
the 10 day service activation which was also annoying at that point in
time, but terminating the service has been far worse. The service itself
was ok, quite a few interruptions but given the deal I got it seemed worth
it. However, be VERY aware of your 1-year anniversary as prices get jacked
up like crazy and the free phone gets charged at one time with a $130 fee.
I think I'll be going with a provider with better customer service in the
future as getting through to this provider has been far too much work and I
don't have the time to deal with their BS. Honestly, I'm hearing better
things about techsavvy.

(review was emailed from domain gmail.com)
lodged 1.9 years ago

Comments:

Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1

Prices

That is correct, first year prices are promo prices and do go up a bit after the first term is completed. The Free Home Phone is only Free for the first term, after that it's a paid service.
markie58

join:2009-04-24
Chateauguay, QC

Re: Prices

Yes fergless it always amazes (amuses) me how many people intentionally are illiterate, dyslexic, have Add or perhaps Alzheimer when they sign up with any,I REPEAT any ISP. The initial almighty $ sign (promo)seems to BLIND them until renewal TIME then it's I am getting screwed. DOH! where is the any key DOH!