Review by tazvan
- Location: Milton,ON
- Cost Contract price not specified.
|Pre Sales information:|
(ratings well below consensus)
When looking for providers, Acanac seemed too good to be true with unlimited downloads and free voip. I ordered the service, prepaid for 3 months, was sent a modem and waited three hours for a technician to show up. After no technician, multiple phone calls - each of which was either disconnected by their phone system or the wait time kept incrementing instead of decreasing and 5 hours of wasted time, I received an email saying that they were canceling my account because they had made a mistake and no service was available at my location but not to worry, they were going to refund my account LESS THE COST OF SHIPPING AND A MODEM!!! It took them 2 weeks to tell me there was no service, it's going to cost me $100 for nothing and I wasted an entire evening for NOTHING. Trying to speak to someone was ridiculous - I finally spoke to a poor girl named Shelli who was lovely but couldn't do anything for me. ACANAC - if you had recognized the error and offered alternative service, I would have considered the option but instead, you compounded your mistake by telling me that I have to pay.
TekSavvy....here I come.
member for 2.2 years, 0 visits, last login: 2.2 years ago
lodged 2.2 years ago