Review by kscott
Overall "Reconsider your options when doing business with these guys."
- Location: North Gower,ON
- Cost: $52 per month
|Pre Sales information:|
Value for money:
Living in a rural area and didnt want to go with an overpriced satellite alternative, I stayed with Acanac DSL for almost 3 yrs. During this time, I am on my 3rd modem.
My 3rd modem 'finally' arrived 3 weeks after I was told one would be sent out.
This past Monday, lost my Internet signal.
Unplugged & rebooted modem.
ALL computers were talking to modem, so problem must have been between house & isp.
This happened at 2:00PM, having made numerous attempts at contacting Support, I kept jumping from being caller #4 with an estimated hold time of 15 minutes to caller # 11 with an estimated hold time of 174 minutes.
I stuck it out.
I'm on disability & NEED my internet.
I eventually got bumped out of the que at call got disconnected at 1130PM !!!
I called Tuesday around 9AM, ryt out of the starting gate I was caller #5 & hold time of maybe 10 minutes, I finally get thru to support.
We reboot modem, go thru the motions & it was determined, that YES, they could not talk to my modem.
I was told at the time that a technician would be out in 3 days to troubleshoot the problem.
Today I followed up with them to verify when the technician would be out & was blind sided when I was told it wouldn't be fixed until the 5th of February.
#1 - I don't like being lied to
#2 - I don't like being lied to
#3 - I don't like being lied to
During my conversation with support today I told them I'm shopping around for another provider & taking my opinions of this company viral.
Overall the service & speed were very good.
Pricing was good compared to the other option I was faced with
Tech Support wait times - unacceptable lengths
* I find 3 modems within a 3 yr span being a little excessive
* Goodbye & will never do business with them again & warn others to reconsider their options
member for 2.1 years, 1 visits, last login: 2.1 years ago
updated 2.1 years ago