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Living in a rural area and didnt want to go with an overpriced satellite alternative, I stayed with Acanac DSL for almost 3 yrs. During this time, I am on my 3rd modem. My 3rd modem 'finally' arrived 3 weeks after I was told one would be sent out. This past Monday, lost my Internet signal. Unplugged & rebooted modem. ALL computers were talking to modem, so problem must have been between house & isp. This happened at 2:00PM, having made numerous attempts at contacting Support, I kept jumping from being caller #4 with an estimated hold time of 15 minutes to caller # 11 with an estimated hold time of 174 minutes. I stuck it out. I'm on disability & NEED my internet. I eventually got bumped out of the que at call got disconnected at 1130PM !!! I called Tuesday around 9AM, ryt out of the starting gate I was caller #5 & hold time of maybe 10 minutes, I finally get thru to support. We reboot modem, go thru the motions & it was determined, that YES, they could not talk to my modem. I was told at the time that a technician would be out in 3 days to troubleshoot the problem. Today I followed up with them to verify when the technician would be out & was blind sided when I was told it wouldn't be fixed until the 5th of February. #1 - I don't like being lied to #2 - I don't like being lied to #3 - I don't like being lied to During my conversation with support today I told them I'm shopping around for another provider & taking my opinions of this company viral. Overall the service & speed were very good. Pricing was good compared to the other option I was faced with Tech Support wait times - unacceptable lengths * I find 3 modems within a 3 yr span being a little excessive * Goodbye & will never do business with them again & warn others to reconsider their options member for 11.1 years, 1 visits, last login: 11.1 years ago updated 11.1 years ago |