Review by phreshive Location: Cote Saint-Luc, QC, Canada Cost: $57 per month (12 month contract) Lowest cost provider in Quebec for unlimited 30/10Mbps cable connection None Only a fool would stick with Videotron

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Was a Videotron high speed Internet client for the last 8+ years graduating from 8 to 30 Mbps over that time. At one point, I dropped my cable subscription and was a sole service client. I chose Videotron for my Internet needs based on two criteria: reliability and consistent speed. As my usage changed, unlimited bandwidth is something that I wanted as I truly disliked monitoring my usage. Videotron recently began offering a limited time unlimited monthly add-on option of $30 which would have brought my bill to a whopping $96.95+tax. I decided to look at alternate ISPs that piggyback off of Videotron and came across Teksavvy and Acanac.

Teksavvy at first seemed like the winner and I signed up to transfer over to them. The reason I initially chose Teksavvy was because of how their pricing was then structured. On months where I wouldn’t use much bandwidth on the 20Mbps speed option, I would be charged ~$35 to a maximum of ~$60 on heavy usage months. Seemed ideal. However, I then read threads online how they were revamping their pricing post-CRTC ruling. Once I saw what their revised pricing structure (~$45 with maximum of ~$95), I cancelled the transfer and went with Acanac.

To reap the most savings, I chose Acanac’s twelve (12) month term whereby they charge for the entire year in advance. Should I decide to cancel early, they would refund my unused months and bill those used at the monthly rate ($65.95) had I not opted for the year ($56.95). In doing so, I am saving $40 monthly off Videotron's rate for the identical service.

The transfer process was simple: signed up online, received same day an email that contained my New Cable Internet Account Information. Setup a transfer date three (3) weeks later to give Acanac enough time to ship the modem and get the service started. The waiting process then begins. My modem arrived one week or so later. I opted not to setup a cancellation date with Videotron as other users have reported doing so without issue.

On the date of the transfer, an issue arose as unbeknownst to me, the transfer I initially cancelled with Teksavvy hadn’t been processed and had both Videotron and Teksavvy as providers on my line. I called Teksavvy and straightened the issue out. Once that was cleared up, the transfer went through and am now with Acanac. Speed are identical to what I had with Videotron. In fact, I was placed early on the new 30/10 profile so technically they are better.

I’ll end like this: if you are in Quebec, are on Videotron (or another third party ISP that piggybacks off Videotron) and are happy with the speed of your connection, you should not hesitate to transfer. And if this review convinced you to sign up, feel free to message me as Acanac has a referral program whereby when you refer 10 new clients, you get lifetime free service. Pretty sweet!

Edit 1: Going on close to one month now. Speeds are identical as with Videotron. No throttling during peak hours. Referred a friend who has received his modem in a timely fashion and is awaiting his transfer date.

Edit 2: Referred my best friend. Had a seamless transfer as well. The one issue was with his router / fixed IP settings. If you are presently using Videotron's fixed address DNS servers in either/both your router and/or your network adapter settings, you should change them in advance to Google's DNS addresses (8.8.8.8 and 8.8.4.4) to avoid having any issues with network address translation / the Internet not functioning once the transfer goes through.

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pmicho3 join:2012-08-24 Montreal, QC pmicho3 Member 2013-Apr-19 6:11 pm Suppor Acanac can be a good provider. But, if ever you need customer support, be ready to put your patience to test. Good luck! 2013-Apr-19 6:11 pm: · hey mods ·
	phreshive join:2013-02-20 Cote Saint-Luc, QC phreshive Member 2013-Apr-30 9:21 pm Re: Suppor Haven't needed support from Videotron other than adding usage blocks to my account to reduce my bill. Doubtful I'll ever need to contact them. Videotron's network is rock solid. 2013-Apr-30 9:21 pm: · hey mods ·
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