Good "Very fast taking money from credit card" Bad "Everything else" Overall "STAY AWAY FROM ACANAC. ACANAC IS A SCAM."
Install Co-ordination: Tech Support: Services: Value for money: (ratings well below consensus)
This is the worst company I have ever dealt with. Their telephone operators are incredibly rude and condescending. Nobody knows what's going on. You have to wait hours to speak wits somebody and after all they ask you to send email and newer will got the answer....
Do not waste your time - file a complaint with CCTS "http://www.ccts-cprst.ca/", with BBB -it's the only way to get any reaction from them.
member for 332 days, 4 visits, last login: 328 days ago updated 331 days ago
I have many tickets and I request call back on April 1. Only today I can get a chance to speak with rep and she promised that money will be credited to my credit card and it will take 10 - 14 business days even I send request to cancel my service on April 2 and I have no chance to use it. So your company use my money from Feb 27 and I still have to wait another 2 week and lost shipping fee... I will file complain to BBB. Your company already have more than 250 complains, so it will be more... This is the worst company!
Thank you for your advice; but I hope you understand why I take it with a big grain of skepticism... -- Technical problems are more often than not management incompetence masquerading as technical issues
agreed... I have had acanac twice for installs once for cable and once for dsl ... have prepaid for both services by the year and only issue i ever had with service (on dsl side) was my dry loop used to be disconnected by bell locally (happened at least 6 times in a year). Service has been exactly what i paid for ... unlimited basic connection with no frills. I think that they should not even allow people to post negative reviews (or positive at that) until a memeber has been with the site for at least 2 months or so. No company comes close to the prices they offer for unlimited. and as long the wire coming to the house is good your service will be too.