Review by donkey
Good "works as advertised"
- Location: Montreal, QC
- Cost Contract price not specified. (12 month contract)
- Bell Canada
Bad "people that reply to email tickets are morons"
Overall "call if you have issues, the online people are idiots"
|Pre Sales information:|
Value for money:
(ratings below consensus)
I was convinced the people that were answering my email aka site tickets were in Pakistan. Pathetic attempts at English and generic responses to my rather direct questions. Acanac claimed they don't out source, so I guess Mehdi.M el al are located in Canada.
Incompetent idiots answer your emails/messages, and it takes them 3 to 4 days to even answer.
I was better off calling and waiting on hold for 30 minutes, to talk to the only person answering calls to get my line card replaced.
The actual BTS guy that fixed my line card called me, and in Quebec, he spoke to me in English, props to that guy, meme si je suis capable de lui parler en francais.
Bell left me a message on my machine to rate the service of their tech, but I don't wanna send a letter to rate him.
Bottom line, if your dsl is stable then acanac is great, if your dsl is crap, don't bother, they employ idiots to answer your email messages, call and hope there isn't a waiting period.
member for 5.9 years, 1920 visits, last login: a few hours ago
updated 30 days ago
Re: Support etc. All my problems stemmed from BELL not doing their job and then TELECON never showing up. My line card was reset to ADSL1 3 meg down, .6 up when it should have been VDSL2 26/11 (I'm on a stinger).
Trying to get this simple issue resolved resulted in people responding to my emails with broken English and next to useless replies.
Then my line card died, not Acanac's fault, but the people that responded to my emails and phone calls are uneducated in the BELL practices of not being able to hit me with a DMC charge see: »www.crtc.gc.ca/eng/archive/2012/2012-83.htm
Bell didn't do their job installing me a proper demarc, but hey it's win win for me, they can't threaten me with DMC charges! Nor did they set my profile correctly.
Now onto the TELECON no show, I was worried that because they never came, I possibly would be disconnected due to that fact, but apparently they marked the job as DONE. That installation/activation fee includes a fancy POTS SPLITTER that I was not given, and which I feel I am owed on principal.
Bottom line, improve your scripts the people that answer email/tickets are given, possibly offer English classes. La prochaine fois je vais ultilizer Francais, pour voir si les Francophones sont inutile comme les Anglais que vous emploi.
Let me know, I can copy/paste my questions and Acanac's answers so you can see first hand, and everyone else can too, how frustrating the answers/solutions are.
Re: Support etc. "Now onto the TELECON no show, I was worried that because they never came, I possibly would be disconnected due to that fact, but apparently they marked the job as DONE. That installation/activation fee includes a fancy POTS SPLITTER that I was not given, and which I feel I am owed on principal.
Good ol' Acanac, you addressed the first issue and then ignored the second, and if it was you whom directly addressed my upload problem, then "your" welcome.
I paid $50 for a fail install, bell didn't do their job and neither did TELECON.
I spent over 2 weeks dealing with a default line card set to 3 down, ,6 up and the people I emailed couldn't comprehend that simple fact where it should be their job to know.
Meh bell changed me to a new port in their stinger and my internet/land line works again.
You owe me a pots splitter, I paid for it.