Review by w4jle  - Location: Gilbert,Lexington,SC
- Cost: $77 per month
- Install: about 4 days
Good "Ratings are actual through put, overhead is not counted. Not now!"
Bad "Ratings are now connection to home office not backbone."
Overall "PBT has got it right! Comcast has it wrong!"
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After a year and a half still the best! Great customer service, an accidental provision change was corrected within two minutes of calling them.
Update! Since being acquired by Comcast it has gone to the dogs. My previous 5 meg connection that used to tach out at 4.9+ now is in th high 3's or low 4's. They count the 5 now as connection speed to the local office where it is all stuffed into an under performing pipe. They have added upteen thousand people from surrounding communities and have done little to improve the system.
Update 10/02/2013
The system has got slower and slower. They define the speeds as between your connection and the central office. They have added subscribers and never increased the pipe to the back bone. I am now down to an average of 1.7 on a 5 megline if I go to the various sites.
The service is the same great technicians which were retained when comcast bought out PBT. Comcast on a scale of 1 to 10 is a low 1.
It is a shame that comcast is more concerned with revenue than service. As this is a small town there is no competition so the can do what ever they want and laugh at at any complaints.
member for 11.5 years, 987 visits, last login: 2 days ago
updated 2 days ago
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