Review by zevus
Good "No contracts, can switch between plans at no charge"
- Location: Chandler,Henderson,TX
- Cost: $64 per month
- Install: about 10 days
Bad "Spotty connection, especially during peak hours"
Overall "Overpriced, unqualified personnel (Flint, Tx)"
|Pre Sales information:|
Value for money:
$64 a month for 6Mbps/1Mbps. The 6Mbps/512Kbps package was $50/mo, but I needed the extra upstream. I am also paying an extra $5 fee (I believe) for not having cable service. Their website alternates between calling these packages 7Mbps and 6Mbps, but they are in actuality 6Mbps. This is the cause of the low rating for 'Pre Sales information'.
I have had service from this provider in the past and was not satisfied & cancelled, but came back w/ all the problems with Centurylink. For the first month or two, it was "acceptable". Perhaps on average about 5 hours of outage a week & good performance outside of a couple hours during primetime. Performance has gradually degraded as the months have passed, and at this point (June 10th), I have steady 25%+ packetloss during the afternoon hours and degraded performance during primetime. The only time the connection operates properly is from around midnight-1AM til 8-9AM.
The local office serving my area (Flint) appears to be highly incompetent. The 24-hour national tech support line is decent quality, but the most they can do is to send a ticket to your local office.
update (6/17)... Flint, Tx plant manager visited my location today and stated that downstream 17 SNR was acceptable and that only the average SNR mattered, rather than the range within the specified test period. when corrected, talked about his years of experience and that since i wouldn't 'work with him', he was leaving.
update (6/21)... Connection seems better now with downstream power level adjusted. Pretty sure the only issue now is the SNR. Continuous 1-5% packetloss on first hop for about 20 hours a day. Still having a few drops, but not as many. Perhaps 30m-60m a day of 5-10% packetloss.
update (6/28)... DSL
update (7/7)... I was given a refund for my last month of service, which I appreciate. After the 6-17 visit, I dealt w/ a different technician @ Northland and it did seem that I had some improvement in the service.... but still was having the near continuous packetloss (albeit in the single digits, rather than double digits) & problems during peak usage hours.
The visit on the 17th by the plant manager (head technician) was my biggest concern, really... He presented faulty information and when corrected, took offense. In such conditions, it's not surprising that troubleshooting failed...
member for 3.4 years, 148 visits, last login: 303 days ago
updated 2.7 years ago