how-to block ads
|
 Review by ilago 
UPDATED: 236 days ago
member for 4.3 years, 1375 visits, last login: a few hours ago
 Australia
 $59 per month
 about 14 days
 "Excellent trouble-free service"
 "I haven't found any"
 "Excellent performance at a reasonable price"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Update: I've now been with Internode for over 7 years. I still can't fault them. On the other hand, I have a Vodafone mobile broadband connection and I really can't find a nice word to say 
I've been with Internode for 5 years. In that time I have gone from ADSL 256/64 to 512/128 to 1500/256 to ADSL2+ with almost no change in price. I've paid $AUD59.95 for the last 3 years. I chose them because they were the only ISP that would allow me to install my own DSL modem when I upgraded from dialup.They did not force me to pay for a technician to come and install it.
My original order went through exactly on the two weeks offered. I picked up my first modem from their office in person. They supplied a D-link 200. Australia has lagged behind many countries in the provision of broadband services.
All speed and plan changes have been on my monthly renewal date as promised and the service has been at the speed offered in the plan. One speed upgrade involved a charge at my choice. All subsequent changes have been at no additional cost. I provided my own modems after the D-link died and for the upgrade to ADSL2+.
In Australia this is outstanding service. Many ISPs provide very poor customer service and insist that they provide and set up modems for a charge. Some provide modems of poor quality and demand long contract periods with poor download allowances.
Very few providers give the level of service I have had from this company. Internode has become a major ISP in several states because of the level of service, rather than the costs. I am prepared to pay a small premium for the excellent service I have always had. I am currently on the extreme ADSL2+ plan for $AUD59.95 per month with a 20GB limit. My monthly fee has been the same since the one upgrade that occurred at my cost. I have a dynamic IP.
Their help desk speak english and live where the customers actually are. I have installed several ADSL systems as part of my work and each of them has been an Internode service (not by my choice). The service has been equally good in those cases.
»www.whirlpool.net.au is the reference point for all Australian ISPs. It has some very active forums. The hierarchy of Internode post regularly.
16 April 2008 As per the comment from System which made me laugh
"Here at the dslreports.com offices we still look back with pleasure at the day your review arrived. We all gathered around the printer as it clicked out those fateful words "I've been with Internode for 5 ..". After we were done reading, and tissues had been passed around, we framed the review and hung it on our wall where, to this day, it still has the power to move vistors to tears."
So here's an update. I've now been with Internode for a really long time - well over 6 years and they just increased my download limit by another 5GB per month so they are still great
Followup comments: | Forums » comments on review of Internode |
|
|
Internode
