Review by (hidden by request)
(review was emailed from domain myway.com)
lodged 166 days ago
 Renton,King,WA
 $100 per month "Technical Support seems to be trying their best, but their hands are tied." "No services (except directv, and Internet), no communication with accounts/administration, no hardware supplied as supposed to" "Won't go with them if not for contract. Would accept payments, but not 2-way communication"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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We signed up for their 3 play bundle some almost a year ago. Since then, we =
have had very very infrequent usable phone service. In the beginning - =
for about 3 months, we sounded under water. We had to resort to our cell pho=
nes, which the SEANET techs freely utilized. In the last 1-2 months, we coul=
dn't receive any calls at all. The phone won't ring - it immediately=
goes into VM. People, friends and family with emergencies cannot call us on=
the VOIP phone. We have to be reached by cell phones. The equipment that th=
ey were supposed to supplied are non-existent (you buy your own) or sub-stan=
dard, partly contributing to the non-existent/bad technical service.
On top of the bad/non-existent technical service, their accounts, customer s=
ervice, administrative departments are not reachable at all. The o=
nly contact number goes into technical support (who seems to have their hand=
s tied by the administrative departments), who are not allowed to route the =
phone to the other departments.
If not for the 2 yr contract, we won't be continuing with them. But how =
long can we withstand 2 years of paying for non-service (except for the dire=
ctv, part of the 3 play bundle)? We might be able to break the contract for =
non-delivery of service. What a hassle. Won't go with them in the future=
.
Comments:
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