Review by RushenYYZ 
member for 5.8 years, 868 visits, last login: 3 days ago
updated 7 days ago
 Chicago,Cook,IL
 Contract price not specified. - (12 month contract)
 about 2 days "The service has been solid with no outages, speeds are consistent, customer service picks up the phone within minutes" "Expensive comparing to the US for what I'm getting and I have an 80GB data cap" "Solid service, no complaints except for the price."
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I relocated to Brazil in February and I did a lot of research on the service providers in city of São Paulo to determine which one I was going to choose. They're all bad, but some aren't as bad as others. I asked my coworkers their opinions about the service providers they had and I read a lot of the reviews on reclamaaqui and decided on Net Virtua also known as NET Combo for internet and cable.
NET is actually a cable company and they offer triple play services just like most service providers but their customer service is the best compared to others. Whenever I've had to call them I'm on hold for only a couple of minutes which down here is not common. To add to this I live in an apartment in Itaim Bibi which is an upscale neighborhood, so your experience might be a little different if you live in a different area of the city.
Setup:
I decided to call them to setup my service instead of using their website. I was worried about doing it on the website since I wanted a custom triple play package instead of what they were offering. The final checkout price didn't include the combo prices so I called them to order it instead of doing it on the web. I chose the following:
Internet: 10Mbps/700Kbps 80GB monthly cap R$60
TV: NET MAIS HD w/Telecine R$110
Phone: Fala Light R$15
I called on a Wednesday and setup an appointment for the techs to come out on a Friday between 8am and 1pm. Techs arrived about 11 and NET actually txted me and called me to let me know they're coming and to confirm the appointment. Techs came in they were professional and installed the equipment and were here about an hour.
Service:
*Internet*
I'm actually impressed with the internet. My speed has never dropped below 7Mbps down and I'm consistently getting 9-10Mbps down. I play a lot of Xbox live, stream Netflix (I usually don't get HD quality but I get 2 bars out of 3 consistently), work from home daily, stream US TV from my Vulkano device in Chicago, and use Nettalk as my VoIP to call the US and land line phones in Brazil.
Internet has been solid and I haven't had my speeds throttled or ran into any issues. I know I haven't hit 80GBs, but football season is coming and I will be streaming from NFL.com's Gamepass and my Vulkano device. So I'll see if it's a soft or hard cap soon I'm sure.
*Cable*
No outages and the HD quality is good. I actually changed Telecine (Telecine is a movie channel down here, it's pretty good actually) to HBO so I can watch Game of Thrones season 2 in Parallel with the US. Took them 3 days to change Telecine to HBO, price is still the same. Overall about 60 channels, 20 of them are HD. No DVR, they do have DVR service but it's an extra R$30 a month. VOD is pretty bad, they have about 20 options on it that are free but everything else is R$5 to watch.
*Phone*
I pay only for what I use and all incoming calls are free. So I'm basically paying R$15 a month for a phone that people can call since there are still price differences between Cell and land line calls and whenever I register for most things here they require a land line phone.
Overall:
I'm very satisfied with Net Virtua's internet and cable service. It is very expensive compared to what I'm used to paying in the US but I'm getting the service that I'm paying for and no major outages so far.
***Update 4/1/2013***
It's been over a year and still no complaints except for the price. There were only 3 outages during the year, 2 were weather related and the other was due to maintenance. I called in when the service was down and they said it would be on by 11, and at 11:10 the service was back. No throttling of speed for passing the cap and no billing issues.
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