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Review by tschuler 
Posted: 9.6 years ago
member for 9.6 years, 17 visits, last login: 1 year ago
 Bethlehem,Northampton,PA
 $49 per month (24 month contract)
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AOL and Bell said DSL was not available on my line, but FASTNET said yes. I ordered 384K/128K service for $49.95 at the end of February and then one week later Covad changed to the new speeds/prices. I emailed FASTNET and they allowed me to switch to the 608/128K service with Speestream 5260 modem and waived the upgrade fee since installation had not yet occured. Contract is for 2 years with free installation and modem. They gave me a delivery date of 6 weeks from receipt of contract.
There was a delay of 2 weeks because the CO needed to install and repair equipment to accomodate my order, but still delivered within 6 week time frame. The phone co showed two days before the scheduled appointment, but they did not need inside access. The Covad tech was a no show for the scheduled time (in the AM on Sat) but came at 3:45PM and said he was told not to come before 3pm. Oddly enough I had requested a weekday afternoon appointment but when notified was told it would be in the AM. When he arrived I had to leave for work in 40 mins and he had me up and running in 35mins!
I installed my own wiring from the NID to the jack in my computer area and the tech was suprised to find the wiring completed which he said made his job very easy. There was a slight problem with static on the line at first, but he fiddled with the wires and it disappeared. FASTNET failed to provide me with my account info (static IP, DNS, email address, etc). Called customer service and they supplied me with the IP and DNS info immediately (on Sat evening), but had to wait 3 days to receive email account, password info via postal mail.
Customer service was very helpful and on top of things through the whole process and kept in constant contact (voice and email) to keep me update on the progress. I'm a little over 9000 ft from the CO and am getting very nice speeds averaging 500/120K!
They include two email addresses, one static IP and 5MB of web space with the residential 608/128K DSL account. Additional static IP's are $5/mo each. I'd highly recommend FASTNET to anyone. Actually they were my first choice as an ISP five years ago when I got dial-up, but a competitor offered a better price deal at the time, but poor performance and support.
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FASTNET Corporation
