Review by FLengineer member for 5.9 years, 616 visits, last login: 330 days ago updated 2.1 years ago
Leesburg,Lake,FL
Contract price not specified.
"Easy website purchase"
"Customer service sucks and LIES"
"Don't trust what the CSRs tell you."
Pre Sales Information: Install process: Connection reliability: Tech Support: Services: Value for money: (ratings well below consensus)
I am updating my review as I am about to cancel my T-Mobile service. Here's the whole story. I was NOT under contract for about 3 years prior to this month. I needed to upgrade one of my four phones so I wanted to go back to a contract plan. It took a full week on the phone with CS to get this to happen because of "system problems". Finnally when it was done I waited almost 2 weeks and they never even shipped the new phone so I asked to be returned to my no-contract plan and cancel the order. I was told I can't. So I filed a complaint with the FCC. Magically they decided I could go back to my no-contract plan. then a week later I got the freaking phone in the mail!!!! So I called back and told them I am leaving tmo because of all the problems. They offered me the phone for free and a second just like it for free if I entered a two year contract. I accepted. Now two weeks later I still have not gotten the second phone and they have not ordered it claiming "it's not available" I checked the website and the phone is on there to order. Well I just got a call about the FCC complaint and they said because of all the problems I can return the phone and they will cancel my account with no termination fees. Oh My God so absolutely nothing for fighting with them for a month, bottom line is they are saying. We messed up so you can go now.
Leesburg,Lake,FL
Contract price not specified. 
"Easy website purchase"
"Customer service sucks and LIES"
"Don't trust what the CSRs tell you."
