Review by (hidden by request)
(review was emailed from domain aol.com)
lodged 11.8 years ago
 New York,New York,NY
 Contract price not specified.  "Customer Service" "Only Local company" "Worth the $"
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Hello DSL Reports:
I signed up for DSL at Bway.net and did notice the problems that they said I
would. Namely Bell Atlantic missed installs, inside wiring issues, etc.
What I did appreciate about Bway.net is the ability to find out what was
going on and having the people at Bway help me understand what I needed to do.
I am up in around 40 days with some minor bumps, but the speed is great and I
have never had any problems with my circuit (knock on wood).
I would rate Bway five stars in each category due to the fact that I had
another order in with some other cheaper company re-selling Northpoint.
There were endless delays, and all I was able to contact was a voice mail box
after I signed up. My time is worth something, and my being on hold or
leaving messages is not worth it to me. My friend has Bell Atlantic ADSL and
can never get anyone to help him...I just laugh.
The human touch is worth a few more dollars per month. They also have an
actual office to visit in SOHO. I like the local NYC touch. I recommend
their services highly. By the way dslreports is a great page!
P. Bernaldez
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