 Review by rpierson777 
UPDATED: 1.2 years ago
member for 7.2 years, 1710 visits, last login: 250 days ago
 Glendora,Los Angeles,CA
 $59 per month (24 month contract)
 about 2 days
 "Access"
 "Verizon knowledge of product"
 "Good value for business"
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Install process:
Connection reliability:
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Value for money:
(ratings match consensus)
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I must say that I love my EVDO access with Verizon! I travel frequently, and have the need to support my users remotely. Verizon BroadbandAccess allows me to do that without looking for a wireless connection in the middle of the night.
Installation was somewhat of a nightmare. I ordered the card online, and it was delivered the next day. Trouble started when I tried to activate. Being a noob to wireless data access, I blindly followed the instructions that were enclosed with the card. At no time did the instructions say I had to activate the card from my PC. Instead, I got a yellow sheet (just like you get with a regular cellular phone) telling me I had to call an activation number. I tried that, but the system kept rejecting my billing zipcode. In frustration I called the support line and explained my problem. Support could not understand why the system was rejecting my billing zipcode, but promised to fix the problem, and that I should try again in 15 minutes.
30 minutes late I tried again, and guess what? Again my billing zip was rejected. Being Friday , I decided to call it a day and went home.
Hour 1~2
The next day I went into the office and tried again. With my zipcode still being rejected, I called support. After 20 minutes of holding, the support lady made a valiant attempt to be helpful, but it was clear she didn't know what she was doing. She finally decided to transfer me to someone else, and horrors of horrors, I got disconnected.
Hour 2~4
I call back and explain the situation including the disconnect to a rather bored gentleman who transferred me to another person who tried his best to be helpful. This time after consulting with a supervisor it was determined that I "got my card too early" I was supposed to receive it in two days, but since it arrived on Friday instead of Saturday, the system was not expecting me. (Sounded hokey, but by this time I just wanted the damned card activated)
Hour 4~6
This guy was really helpful and stayed on the line while we conferenced with an engineer. The engineer said he would have to manually place my number in the activation queue since the system was a 'legacy" system. Give them one hour and everything would be fine. The support guy decided to keep me on the line so everything would be resolved to my satisfaction, and while we waited, he managed to sell me an upgrade to my cell phone service. (I accepted the upgrade because I was sooooo happy that things were finally going to be fixed)
Hour 6~8
Helpful support guy finally thought everything was ok, and told me to try activation in an hour. He had to go (I suspect his shift was over)
After an hour I tried activation again, and, and, and......%^%$#@! My zipcode was rejected again! So, I call again, and a very happy lady answered and asked me how I was today. I paraphrased Eric Cartman and said, "Well, Marge, I'm pissed.. How are you today?" And proceeded to tell her the whole sordid story.
Marge was smart, and immediately got me connected with Janice, a support tech in Albuquerque. It took Janice all of 3 minutes to determine that I needed to activate my card through the VZAccess Manager, and not the activation number provided on the yellow card. Janice walked me through the whole process, and I was activated within a few minutes.
Was the experience worth it? Not really, but I am certainly enjoying the excellent speeds I have been getting (anywhere from 450 to 1.2 depending on the city I'm in)
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