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Review by CamboDK See Profile

  • Location: Fairfax, Fairfax, VA, USA
  • Cost: $140 per month
  • Install: about 1 days
  • No Cap
Coverage, reliable, speed
Sales & support, price
Customer for over a decade and no complaints here, still have unlimited data!
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been a customer of Verizon Wireless for over a decade now starting with four lines (two basic phones and two smartphones) and two of those lines were unlimited data. My package since opening my account was the 700 minutes shared plan + two unlimited data lines. Overall, coverage has been really great. I've pass through and travel to rural areas where my wife loses signal (T-Mobile), but I still have four or five bars and a strong data signal.

Business practices are questionable. We lost our unlimited data on one of our lines due to changing a smartphone to another we had on hand (original phone broke). Sales/support said we would be able to keep the data; however, that wasn't the case. We didn't dispute it because they can't put us back on the unlimited plan. That line was canceled.

My other line with unlimited data still has that plan as of today (3/19/2015). We've changed numbers, BYOD from a 3G device to 4G LTE and so far, unlimited data is still in tact. The line has even used over 30GB (YouTube/streaming) without any problems in a high density area (Metro DC/Northern VA).

Overall, highly satisfied with the quality of the data/voice service, but displeased with sales/support due to lying about the ability to keep unlimited data (mix between who you talk to I guess).

member for 9.6 years, 245 visits, last login: 6.5 years ago
lodged 9 years ago