 Review by a4nic8er 
UPDATED: 1.2 years ago
member for 8.7 years, 1698 visits, last login: a few hours ago
 New Zealand
 $50 per month
 about 5 days
 "Free modem"
 "Deteriorating quality. Excessive packet loss. Poor support."
 "Dial up is more reliable. Wait for LLU"
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Every time I phone the help desk they try to give me a new case number, so the issue gets treated as a different problem each time. I have insisted during the last 4 calls that the same case number be used as the problem I reported 3 months ago has not been rectified. In fact it doesn't even appear to have been looked at. At one help desk operator's request, I emailed some tracert results to the adsl helpdesk. The only response I have received is an auto-reply.
I have had to cancel subscriptions to all the online games I have been playing as the high amounts of packet loss within the Telecom/Xtra network has made it impossible to play them. I was constantly stalling, getting packet loss messages, and regularly dropped from servers due to connection time-outs.Even browser-based games are impossible to play from time to time.
Dial up is more reliable and other ISPs have better support. Hopefully Local Loop Unbundling will improve things, when competing ISPs are allowed to place their own equipment in the network. That won't happen this year.
After a 10 month arguement, I have changed ISP and am boycotting Telecom. Full story at »sqwert.net
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