 Review by TKJunkMail 
UPDATED: 129 days ago
member for 7.7 years, 4980 visits, last login: a few hours ago
 Ocean City,Cape May,NJ
 $70 per month (24 month contract)
 about 1 days
 "Service & features on Palm Pre excellent; monthly price very good for included features; sales staff at Sprint store excellent"
 "Coverage inside house poor on voice & EVDO; but free Airave femtocell offsets that; customer service willing but mediocre"
 "Good phone; good voice quality in my area; good contract price for services"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Bought a Palm Pre on 1st Saturday available at a Sprint store. Phone was provisioned and phone number ported from Verizon within 2 hours. Store sales & support was excellent.
EVDO & voice inside the house was marginal at best. Ordered the Airave femtocell to improve voice coverage inside the home. EVDO coverage inside house not an issue because Palm Pre has WiFi capability and that is preferable to EVDO speeds anyway. Sprint gave a credit for Airave femtocell when I asked for it.
But here is where Sprint's much maligned customer service came in to play. They lost the initial order for the Airave and when I checked 2 days later, they didn't know anything about it. After an hour on the phone, it was reordered and shipped overnight. It arrived next day and setup was painless. It was working in about 30 mins and voice coverage in the home was now 5 bars all over the house. Sprint gave me an additional $25 credit for the hassle. Sprint customer service has been very nice and very accommodating and goes out of way to please. But their backroom systems stink and their competence is still mediocre.
After receiving second bill, it was fouled up because of all the credits and the Airave purchase. After 2 hours on phone and getting dropped calls twice on transfers to another department, that got straightened out. I got an additional credit for the hassle again.
So, to sum up:
Phone is great
Voice quality excellent
Cell connections good in areas I travel in(mostly South Jersey and Philly metro area)
Store staff excellent
Cust Svc very willing and accommodating
Back room systems & personnel still mediocre
Phone Speeds:
1200 kbps download on EVDO
4000 kbps on WiFi
Wireless plan(Single everything data) for $70 includes:
450 mins voice calls
Free calls after 7 P.M. & all weekend
Free Sprint to Sprint calls
Unlimited text msgs; unlimited internet(5 GB/mo in TOS); unlimited email; unlimited picture uploads
Sprint navigation(GPS)
Sprint TV
Pandora music streaming
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