Review by Jim K 
UPDATED: 1.9 years ago
member for 7.5 years, 957 visits, last login: 141 days ago
 Columbus,Franklin,OH
 $33 per month (12 month contract)
 about 25 days
 "Voice quality"
 "Tech support"
 "mixed"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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My experience with Comcast DV was the most extreme positive and negative, with one company, I’ve had. The installation took four appointments, of which I was notified of cancellation for one of them. It apparently had to do with porting my number, which is understandable, but not notifying me of cancellations isn’t. But hey it’s only my time - no time or money lost by Comcast.
A problem cropped up – after initially being able to access my account online, it stopped being accessible. Their “tech support” was non-existent. I had to deal with customer service which is referred to as tech support but isn’t – there was no way to speak with tech support. Those masquerading as tech support were clueless, and five different CS reps ended up giving me five “tickets” with five numbers with no action taken on them – over a two week period.
Service is provided to my location in Florida.
The good: Voice quality is excellent. The installers were excellent. Initial cost for triple play.
If the price rises significantly, I’ll be looking at the competition – hopefully Verizon FiOS.
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Comcast Digital Voice
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