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Review by motormusic

  • Location: undisclosed location
  • Cost Contract price not specified. (12 month contract)
Connection, Service, Tech Support, Communication
None
Excellent Value, Great service, FAST and reliable. Great team of Tech People available 24/7
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I've been with Be There for a month now and things are excellent. My
previous ISP (Aquiss) ended up hopeless, constant disconnections, being
fobbed off all the time, blaming my equipment etc etc.

When i got my Mac Code, i complete the Be There online ordering system and
waited. Confirmation emails were prompt (almost immediate). The BeBox
router (which was included) i was told would be about 5 days.. arrived 2
days later ! I was various impressed with this.

Come activation day, i was a little confused. I must have mistaken my
activation day because my connection completely disappeared from my old
isp. No sync, nothing. So i plugged in the BeBox and immediately synced at
12meg. This was 3 meg higher than Aquiss, and the noise margin was about
the same.

Later that day i had a call from a very polite dutch guy from BeThere,
cheerily welcoming me. When i told him i'd already got it working he
informed me that he'd called to help me set the equipment up and to check
what profile my line required. With this, he then noted my sync speed, did
a bit of tweeking and before long had me at 16meg !!! EXTREMELY helpful,
and polite. I was advised to keep an eye on the stability in case any
issues occurred (which they did lol)

When i had a problem about a week later (with the connection dropping),
they tweeked the line further to stabilise it (a bit slower but more
stable) and i've been on it since.. UNTIL....

Tonight... i came home from work and nothing was working. The router kept
dropping the connection and despite my efforts for over and hour, it was
kinda goosed.. so i phoned their freephone 0808 tech support number (my
previous isp used to close over the weekend) and a dutch guy did a quick
check and remarks on 'many disconnections going on here'.. i did giggle a
bit i must admit. With this, he asked if he could do a line test, i
unplugged everything from the line and he confirmed that there was a fault
with the phone line and logged it with BT there and then.

I'd have expected that to be it.. no access for 48 hours while waiting for
BT. That's what used to be the case but not here.. He almost apologetically
said that he could increase the noise reduction on the line to enable me to
still use the internet while we waited for BT to repair it. Unfortunately
it would be a reduced speed.. but hey.. it was 10meg !

So here i am now, feeling that i should write this for obvious reasons.
I've been told that when BT have repaired the line, BeThere will
automatically call me on my mobile to let me know, and they'll run another
line test to verify that it's all ok again.. but to 'just remind whoever
calls back to raise your line speed back again'.

A brilliant service.. and please don't call them Indians.. because they're
Dutch!!

... and for info, i've been an internet user since the very beginning and
haven't had service like this with ANY other isp.

If it does go down hill, be sure i'll be telling people.. but i doubt it
will with my experience..

Ask away if anyone has any questions
Barry

ps. I'll probably put the same review on another site rather than type the
same thing in again..

(review was emailed from domain googlemail.com)
lodged 12.8 years ago