Review by jrperry 
member for 10 years, 11 visits, last login: 5.3 years ago
lodged 11.8 years ago
 Louisville,Jefferson,KY
 $50 per month "Install turnaround was great, guess it depends on local telco" "telcity support web pages could be more detailed." "great buy !"
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I had been waiting for any reasonably priced provider to serve my phone
exchange.
I received a advertisement in the mail on March 22, 200 from Telocity. I
signed up that day via the Web.
The Ad promised no install charge, free modem, no contract, 10 meg web
space, 3 email accounts, static IP Address, remote access, plug & play,
$49.95/month.
I was up and running by April 7 !
I had to make two phone calls, once after BellSouth stopped by and told
me DSL was running, I had to call the next day to find out about the
modem. It was shipped that day and received the next. The second call
was to tech service because the install instructions didn't include how
to connect to a network. I was on hold at least 10 mins. each time and
cut off ton he second call. I had already had the answer to my
question, no recall necessary.
I can't be more happy about having DSL and Telocity. The fast turn
around time and ease of install meet all my exceptions.
However, I still can figure out how to set up the two additional email
accounts. Telocity's Web pages could be much more helpful which would
have saved a call.
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