Review by ramakowski 
UPDATED: 134 days ago
member for 2.7 years, 227 visits, last login: a few hours ago
 Fall River,Bristol,MA
 $31 per month
 about 10 days
 Verizon
 "Price."
 "Repair service."
 "Time to change."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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After eighteen months of good, nearly flawless, service on 1.5 meg service, the ISP local office decided to forgo repairing my line, instead downgrading my connection to 768 kbps.
My connection started dropping after a minor late season snow storm. Once daily at first, but as time passed my connection dropped more often, so I made the support call and waited one week before VOL decided it could do no more from the C O. The tech who visited got good numbers from his test set, however the C O ran tests at several speeds and decided to provision my line for the slowest service available. They did try to sell me a new modem before the service appointment was made. What for if it's a line quality / distance problem to blame? Have a new modem here already lady, send the tech.
So that's where it lies, a good line gone bad, and a decision to not spend more time on it.
...Now where did I store that box with the cable modem?
Three months later, and Verizon DSL hasn't found the cause. At least I'm back on 1.5Mbps, but disconnection continues. I'm now told new repair tickets may be sumarily closed by maintanance. I'm moving soon and will need to decide on a teleprovider for the new location. The months long effort to see the problem fixed, leaves me with a bad impression of the company's ability, or willingness, to resolve problems.
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Verizon Avenue
