Review by marcg
(review was emailed from domain dsli.com)
lodged 11.8 years ago
 Miami,Miami-Dade,FL
 $59 per month "They gave me what everyone else could not" "Hours of operation could be better" "If you live in Miami go with DSLi!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
|
What a great surprise DSLi has provided me with! After three months of
various ISPs telling me that I could not get DSL service for different
reasons, such as distance, DSLi (Northpoint) delivers to me 416/416
service within three weeks of my calling them. Actually, kudos go to
DSL Reports for having a posting on them being a new provider in the
Miami area.
Tom Martin, my salesman, was extremely helpful and patient with all of
my phone calls. However, I will never feel bad about making so many, as
I know from my past experiences with Bell South (the worst!) and another
provider (CAIS Internet) that tried everything but would not get any
cooperation from Bell South in getting me installed, that one must stay
on top of the DSL providers and ISPs. Also very helpful were the people
who work with Tom: Demitri, Robert, and Madeline. Even though they are
closed on Saturdays (and close pretty early during the week - which I
wish was not so - especially if I was using them for business), I
received help from both Demitri and Robert (tech) in setting everything
up this past Saturday.
Northpoint kept the appointment we had made for Sat morning and did all
they were supposed to do (nothing extra).
One negative is that it seems to me that they are a fairly small
operation, being that I called today for tech help with an e-mail
account and did not receive a call back. Anyway, if the speed,
reliability and service (after today, could be a little better) stay
consistent, I will be a very happy customer.
Comments:
|
