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Review by zentanker See Profile

  • Location: Adkins, Bexar, TX, USA
  • Cost: $74 per month (24 month contract)
  • Install: about 14 days
Seemed like best available in the area at the time
Price, reliabilty, CS reps lie, clueless
Get anything else if you have an option
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:

I moved into a new home in July 2013. Cable and DSL were not available so after some research I came upon Internet America (what I will now refer to as IA) . I called IA and inquired about the service and I specifically asked "is there a contract?" I was told "no". I clearly reiterated "so it is just month-to-month then?" I was told "yes". Keep this in mind...

I agreed to order the service and scheduled an install date which was about 2 weeks wait. I am in the military and was not able to be home during the install as I was out of state for an exercise, so my wife took a day off from work to be there. The install presumably went fine.

When it worked, it wasn't bad and for the most part, I felt I was getting most of the bandwidth I was paying for. Over the course of several months however, it had a sporadic reliability rate. It would quit regularly anywhere from seconds to almost a day. Calls to support ranged from non-existent (recording saying we're too busy we'll call you back) to perfectly incompetent: "sir, traceroute is not an authorized program to use on our network!" WHAT!?!?! And still this "tech" who didn't even understand what traceroute is, still insisted that I didn't know how to reset a router or reboot my computer and I should therefore do it, over and over and over... *sigh*

Lather. Rinse. Repeat.

Eventually, it went down and never came back up. So a tech came out. After 5 HOURS in my house, this guy got it working again and came to the conclusion that most of the problems I'd been having were because the original IA installer had improperly "double grounded" the equipment, etc. Whatever. For the next couple of months, reliability was much improved, but still experienced frequent albeit shorter outages.

Then fiber access came to my neighborhood. As soon as it was installed I called IA and told them to terminate my service. After answering their question "why?" I was told "you understand there will be a $200 early termination fee?" Oh?

After protesting, I wanted to see a copy of the contract I had signed. I got one in email... with my wife's signature.

Now here's the deal: find on IA's site where it says there is a 24-month contract required for their wireless internet packages. It isn't there. If it is, I can't find it.

In their TOS it says:

"Wireless Internet customers terminating service prior to the end of the contract term or if company terminates customer's Service due to customer's default or violation of Terms of Service, customer agrees to pay company a Two Hundred Dollar ($200.00) early termination fee in addition to all other amounts owed."

That is well and good, except that they tell you there is no contract term when you order the service on the phone, and only after some dummy crawls around on your roof for a couple of hours does one get easy access to the aforementioned contract! I wish I would have been home when that contract was handed out. I would have told the guy to go stuff himself. My wife didn't know what I'd agreed to.

IA is a shady, crap company, and their service sucks.









member for 9.9 years, driveby review (so far)
updated 9.9 years ago


Duramax08
To The Moon
Premium Member
join:2008-08-03
San Antonio, TX

Duramax08

Premium Member

Yeah, IA does suck

My sister got that in floresville and its really slow. Im near china grove and I got ziplink. It works pretty good. I believe they have an antenna/tower near the ECISD bus depot.