Review by (hidden by request)
Good "No Automated Phone Machine"
- Location: k7n2a
- Cost: $70 per month (12 month contract)
- Bell Canada
Bad "The Speed"
Overall "Recieved less then half the speed I was told!"
|Pre Sales information:|
Value for money:
Hello, I am writing this review as I am not pleased with WTC Communications
based out of Kingston, ON. I signed up with WTC after cancelling my account
with Cogeco after 4 weeks ago. I ordered a package that was to have 10mbps
of download speed and 70gb's of Bandwidth. I was told when ordering that in
my location (Amherstview. ON 15mins away from the companies local location)
that I would only be able to receive 6mbps, not 10. I confirmed that I
understood and that it wasn't a big deal. 2 weeks down the road, the
internet was finally hooked up. I noticed my speed was only clocking in at
between 2-3mbps. I figured maybe they hadn't set me up properly or
something and let it slide for a couple days. I finally called in (5 days
after having the service installed) and spoke with a technician about my
concern. He directed me to speedtest.net to test my speeds which I had
already done. To no avail, I was clocked multiple time between 2-3mbps. He
then proceeds to tell me that in my area that 2-3mbps is all that I will
probably get. So I stated that I was going to cancel my service due to the
fact that I was paying for 10mbps, was told I'd get 6mbps, and am now only
getting up to 3mbps. Less than half of the speed im paying for. I was told
that there was a $100 early cancellation fee. I was a little shocked
considering I had the internet merely 5 days. I turned off my modem as to
not be charged any further. After about a week of calling back and fourth.
I was told simply, "...our service is an "up to" service so that should
have been explained and we can not reverse the ECF." (Early Cancellation
Fee). I was trying to be civil and understanding with them and did not want
to have to write this review, but these are the facts. Beware this company.
I give them a 5/10, they receive points for actually answering their phones
when I called and despite the slow speed, the internet actually worked.
(review was emailed from domain gmail.com)
lodged 2 years ago