Review by aromack
Good "Was very easy to setup, plug and play pretty much"
- Location: Delhi,Merced,CA
- Cost: $49 per month
- Install: about 14 days
Bad "Absolutly no CS. speed nowhere near promised, Speed throttling"
Overall "steer clear of clearwire."
|Pre Sales Information:|
Value for money:
Received my clear express hub 2 weeks ago while i was living in Los Angles. Hooked it up and was impressed that it was actually pretty fast (bought the 49.99 3-6mbps service) and the connection was for the most part reliable. Moved to Delhi California, Clear sales was adamant about their being coverage and stated that I was in the middle of 2 of their tower and should get better coverage and speeds once I was in the new home. Got to new home set up and the very first thing I noticed was no speed at all. Despite my Clear express hub showing a signal strength of 4 out of 5 dots I get speed of less than the lowest tier DSL. Every speed test to date yields between .54 - .34 mbps down and 1.01 - .50 mbps up. Now onto the support for this issue. I have contacted Clear 3 times via their on-line chat and all three times ran through the exact same script of clearing my internet browser cache rebooting the modem, Than once the agent cant figure out what to do they simply END the chat session or say that they are going to escalate the issue to tier 2 support and I will be contacted withing 24 hours. 24 hours has come and pass 2 days ago and still no call from Clear. When I called them for support they where closed the first time I called. Called back the next day and again ran through the trouble shooting script then the agent said he was connecting me with tier 2 support, got hold music for about 3 minutes than they hung up. The only Clear thing about clearwire is that they want to sell their modems.
member for 8.3 years, 29 visits, last login: 132 days ago
updated 2.5 years ago