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Member review of Velcom


more information on the company
Ad-hoc Velcom Forum
Canadian Forums

Reviews:
read 21 reviews (17 positive) (3 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$35 per month avg ($30 to $38)

Review by Scoop See Profile
Posted: 1.2 years ago
member for 2.1 years, 1018 visits, last login: a few hours ago


Kanata, ON
$10 per month
Bell Canada
"Awesome customer service"
"None that I know of"
"Definitely worth considering if you're looking for a DSL provider."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·TekSavvy Solutions..
    ·3 Web
    I've been using the Velcom DSL login in addition to my regular DSL provider for the past couple of weeks. I called in to set up the login account and within 30 minutes I had an e-mail confirming my user ID and password. Shortly after that I received a follow-up telephone call from Matt at Velcom to confirm that everything was working satisfactorily. Over the first weekend I had some e-mail issues and contacted tech support several times by e-mail. My questions were answered promptly and politely and the problem was fixed quickly. The Velcom connection seems quite reliable and I can't think of anything to complain about.

    The customer service console on the Velcom website is easy to use and allows you to check/change your account information and add e-mail addresses which is a nice feature.

    Anyone looking for a DSL provider should consider Velcom.

    Followup comments:
    view 1 comment
    VelcomMatt
    Premium
    join:2006-01-26
    Brampton, ON

    Thank You

    Hello Scoop,

    Thank you for the great detailed review. I’m also happy to hear that you are enjoying our services. Our sales and support staff try their best to be prompt and helpful.

    Thanks and Regards,

    Matthew
    permalink · 2007-07-11 11:32:06 · Reply to this
    Forums » comments on review of Velcom

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