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Member review of Velcom


more information on the company
Ad-hoc Velcom Forum
Canadian Forums

Reviews:
read 26 reviews (19 positive) (5 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$29 per month avg ($29 to $30)

Review by Quake110 See Profile
UPDATED: 1 year ago
member for 5.5 years, 2435 visits, last login: a few hours ago


Ottawa, ON
$31 per month
Bell Canada
"Extremely good customer service, not bittorrent throttling, they ALLOW servers ;)"
"hmm... can't think of any..."
"One of the best DSL ISPs"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    Update: 06-13-2008: Still happy with them after almost a year, no problems. They reply quickly to my inquiries.

    When I first called them, they answered all my questions regarding the ISP, plus they even informed me of a special deal of $26.99 that I didn't know about.

    At first, when my DSL line was activated, the 2wire modem that I brought from canadacomputers.com didn't work. So Velcom offered to send a technician to test the line. And lo and behold, the Bell technician was actually on time and confirmed that it was the modems problems.

    So I've brought the speedtouch 516 V6 from Velcom.
    But for some reason, I didn't receive the modem even tho Canada Post said the item has been shipped.

    After I talked with Matthew, he concluded that since the it will take 5 days to know what happened, he'll send another one (that's what I call service!)

    At first, my profile was 3008/800, after talking with Matthew about my profile, they tweaked it to a 4032/800 interleaved, the pings might not be good but I'll try to rewire my demarc before demanding the Fast path profile.

    All in all, the customer service has been brilliant. They answer e-mails in a few hours (sometimes in minutes) and VelcomMatt is always in dslreports.com, ready to help with any difficulties you might have.

    So right now, I'm a convert and I recommend anyone to sign up with Velcom.

    Followup comments:
    view 1 comment
    VelcomMatt
    Premium
    join:2006-01-26
    Brampton, ON

    Thank you for your feedback and review.

    Hello Quake110,

    I would like to thank you for taking the time to write a review about our company. For the modem shipping it's unfortunate that sometimes Canada Post can misplace the parcel.

    However we didn't feel that it was fair for you to wait an additional 5 business days which is why we shipped you out another modem while we worked out the dispute with Canada Post.

    Kind Regards,

    Matthew
    permalink · 2007-09-10 15:13:20 · Reply to this
    Forums » comments on review of Velcom

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