how-to block ads
|
Review by cheungr168 
UPDATED: 110 days ago
member for 110 days, 2 visits, last login: 107 days ago
 Scarborough,ON
 $34 per month
 "Well, they are OK when you have no problem!"
 "Always problem with installation !"
 "Choose other ISP!"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
I am Velcom users for about a yr. It tooks me almost a month to setup my internet with them a yr ago. I didn't feel that bad at that time because I still have my Rogers account running before Velcom was running fine.
About half a month ago, I would like to change my DSL line to Dry DSL because I would like to use VOIP instead of regular phone line. I wrote to tech support and asked them if I would like to change from dsl to dry dsl. Would I have the internet service down. The tech support wrote me back and told me as long as my phone line is active, it won't affect my internet service. I can disconnect my phone line after the dry loop run smoothly. So I told them to change from dsl to dry dsl.
Velcom charged me in a light speed! They charged me at the end of May. My DSL service disconnected on June 2. Right now is June 18. My internet service is still down! Velcom kept telling me it is Bell 's problem and they cannot do anything!
Velcom told me Bell visited my apartment 3 times! Someone did show up on the first time. He told me as long as the switch turned on at Bell main site, my internet would be working. Of course not. So I arranged with Velcom to let Bell visited me the 2nd time. I told them I would be available after 5:30pm. So Velcom tech support told me Bell guy would come to visit me to check the problem after 5:30pm. That bell guy actually came b4 5:00pm and of course no one at home. The Bell guy left a paper and told me that everything was running fine. Of course, it was not! The Bell guys suppose to come yesterday! Even worst, no show no call! Call the Velcom tech support and ask them what was going on! They told me they will check with Bell and get back to me. Well, the "Velcom tech support" did n't call me back!
Well, I know it is Bell's problem but Velcom is also a mess too! The time is totally mess up! The tech support told me wrong info! The tech support would not help to push the bell. Every visit of Bell need to wait for a week even it is bell 's fault.
I appreciate the way they talk! They are very good to explain things. But when there are problems, they only say they will fix it! Problem still not fix!!
Ricky
Followup comments: | Forums » comments on review of Velcom |
|
|
Velcom
