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Velcom page on DSLReports
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bullet 47 reviews (27 good) (14 bad)
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Review by jbiss_ca See Profile

  • Location: Montreal,QC
  • Cost: $40 per month
Good "Competitively priced services"
Bad "Terrible customer support in sales and technical support"
Overall "Be prepared headaches and hours in lost time in order to save a few dollars"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I have been with Velcom since 2007 and I've really since the company going downhill. Initially the billing department was very nice and helpful and the technical department was adequate. Service on my DSL line was fast and stable, exactly what I was expecting. Over the years, technical support has really gotten worse and don't expect help from them beyond opening a ticket with Bell (which they charge 100$ upfront). The billing department is really bad also, I've had to send copies of my credit card statements to prove I was charged twice and overcharged on separate occasions. It only takes a minute for them to charge you but weeks and a lot of phone call in order to get refunded for their mistakes.

member for 7.4 years, 627 visits, last login: a few hours ago
updated 3.6 years ago