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Velcom page on DSLReports
Six Month Rating Unavailable
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bullet 46 reviews (27 good) (14 bad)
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Review by FiReSTaRT See Profile

  • Location: Canada
  • Cost Contract price not specified.
Good "Price"
Bad "Wait times for tech support"
Overall "Meh"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

When we started out, wait times for support were reasonable. First time I needed support in a couple of years, on hold for over 5 hours and counting. I used to work in DSL support so I don't need tech support unless there are issues with the carrier or rented CPE but 5 hours is WAY outta line. Major holiday long weekend and based on the number of callers and support wait times, they got 2, maximum 3 reps manning the phones. Too cheap to hire a decent number of support staff!

member for 4.4 years, 1669 visits, last login: 8 days ago
updated 1.1 years ago

Comments:

Quake110
Premium
join:2003-12-20
Ottawa, ON

Velcom's overage cap

According the Velcom's website, this is the overage cap:
quote:
$0.25c/GB overage. Max of $25.

»www.velcom.ca/moreinfo.htm

FiReSTaRT
Premium
join:2010-02-26
Canada

TY

Thanks for the heads up. I didn't see that on their site and the sales rep didn't know about the cap when I asked.