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Velcom page on DSLReports
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bullet 47 reviews (27 good) (14 bad)
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Review by FiReSTaRT See Profile

  • Location: Canada
  • Cost Contract price not specified.
Good "Price"
Bad "Wait times for tech support"
Overall "Meh"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

When we started out, wait times for support were reasonable. First time I needed support in a couple of years, on hold for over 5 hours and counting. I used to work in DSL support so I don't need tech support unless there are issues with the carrier or rented CPE but 5 hours is WAY outta line. Major holiday long weekend and based on the number of callers and support wait times, they got 2, maximum 3 reps manning the phones. Too cheap to hire a decent number of support staff!

member for 5 years, 1742 visits, last login: 7 days ago
updated 1.7 years ago