Good "Price" Bad "Wait times for tech support" Overall "Meh"
Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:
When we started out, wait times for support were reasonable. First time I needed support in a couple of years, on hold for over 5 hours and counting. I used to work in DSL support so I don't need tech support unless there are issues with the carrier or rented CPE but 5 hours is WAY outta line. Major holiday long weekend and based on the number of callers and support wait times, they got 2, maximum 3 reps manning the phones. Too cheap to hire a decent number of support staff!
member for 5.1 years, 1758 visits, last login: 1 days ago updated 1.9 years ago