Review by docbill 
member for 6.4 years, 133 visits, last login: a few hours ago
updated a few hours ago
 Stoney Creek,ON
 $48 per month about 30 days Bell Canada "Very low price, with speedy connection" "Obviously they are new at this" "Time will tell"
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I placed my order shortly after putting in my Velcom cancellation order with Bell Canada. It probably would have been a good idea to wait a month, as clearly they are new to FTTN, and that combined with constantly changing rates made it an interesting process. I put my order, and by the next day the rates had already changed (decreased). I'm not very patient, so after waiting a few days for order confirmation I put in a ticket to check if they had received my order. Then the dialog started. Back and forth, one question at a time, they learned exactly what I wanted. It was pretty much the same information I provided them in the web form. At first I thought they didn't trust their own web form, but later I realized the problem was simply that the FTTN service was so new, and with everything changing almost by the day the sales people preferred just to rebuild the order as if I had never filled out a form.
Eventually, they we set-up an install date, and later they called to confirm. I wasn't happy that the soonest they could install was April 1st, 2013, and my Bell service was terminating on the March 29th, 2013, but I decided I could live with it. At 9:40 on the day of the install my service started working. At 3PM Bell Canada showed up to rewire the outside line. (Apparently I was still on my old dry-loop. Within minutes after Bell left a second person showed up to install the modem. I showed him it was working that was done.
I imagine, as a customer I'm probably Velcom's worst nightmare. With all the negative reviews here I was very nervous and ended up submitting about six tickets in the month waiting for the install. Most are things they probably would have corrected on their own, had I just been patient. In the end though, this is still much better than dealing with Bell...
Now that the service is up and running at 25/7 speeds I'll try not to be a nervous customer and just sit back and enjoy.
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The connection was up for just two days and now it has been down for three days. The modem is acting like it is not plugged into a phone line. Looks like it was a Bell Canada problem. Velcom submitted the ticket with Bell as soon as I called them, and Bell Canada actually came on the weekend to fix the issue. When I was a direct customer with Bell they never came on the weekend to fix problems. If I don't see any more outages in the next month, I'll bump the reliability rating back up.
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