Review by megawhizz 
UPDATED: 305 days ago
member for 7.6 years, 129 visits, last login: 87 days ago
 West Bloomfield,Oakland,MI
 $85 per month (12 month contract)
 about 10 days
 "Fast, reliable service"
 "Abyssmal pre-sales. If I had another choice I would never have gone with comcast"
 "Service (so far) is better than what I was expecting (and I had low expectations)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I chose comcast amongst all my choices (namely comcast, comcast and comcast). Too far for DSL, no other cable provider. Personally I prefer the smaller ISPs. Ordered the "Standard" business package with 1 static IP additional. $79.90 + $4.95 per month.
8/7/08
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I have had comcast for about a week now. I will post serial reviews as I gain more experience.
Pre-sales and Installation:
* They provide minimal information on their website, so all communication was via e-mail back and forth and phone calls.
* The sales rep was eager to get my business. However she was not very knowledgeable. Made up answers to questions she was unsure about, and when I prompted her to ask someone who knows, got back to me with the correct (I hope) answers.
* Sales rep promised order to live time of 3 to 4 business days. Actual time: 8 business days
* Sales rep promised an SMC Wireless Router as the internet gateway. Finally I was supplied a non-wireless model. When I called comcast to complain, I was told that I was misinformed, they never provide wireless gateways to business customers.
* Installation tech came on time as promised, and did a good job of neatly installing cables, etc.
* I was provided with zero papers/manuals on how to set up my static IP, e-mail, configure NAT and port-forwarding, etc. Had to call comcast to get that info. In fact I wasn't even told what number to call for tech support, had to ask my sales rep for that.
Service
* So far the service has been fast, stable. I have been able to set up my SMTP server, reverse DNS on IPs, etc.
* Comcast (sales rep) promised no filtering or blocking, and I have seen none so far.
* Hopefully comcast will support my SMTP server and not write me off as a spammer when I start sending out my newsletter. That is my greatest anxiety at present.
Tech Support
* Promise 4 hour turn around time, 24x7. Have not used this service yet, but seems reassuring
* The basic tech support answers the phone very quickly, but expect 30 min wait times if you are transferred to a higher level, as I needed for my reverse-DNS setup
* Tier 2 tech support is knowledgeable and polite. Work quickly to solve your problem.
Overall, sales rep was poor. Avoid her if possible (can I name names here?). Service seems reliable and fast, good value for money (though I signed up for the more expensive 1 year contract). Will keep you posted as time goes by.
Update 1/7/09
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I continue to get excellent up/down speeds with no significant downtime. Very happy with the service. Have not had to call support yet, so no feedback on how responsive they are.
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Comcast Workplace
