 Review by wolves01 
UPDATED: 1.1 years ago
member for 7 years, 2367 visits, last login: a few hours ago
 Crystal Lake,Mchenry,IL
 $181 per month (36 month contract)
 about 45 days
 "Internet works good"
 "Using this sevice could end up costing your business big time."
 "Sometimes you get what you pay for."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Update 10/21/2008
I returned the Cable boxes after not being able to get any resolution on the TV issues. Now I've come to find out that clients calling from within my town cannot get through to me, or send a fax. Apparently this is not an urgent matter to the tech support team over at Comcast. I am going to try and get out of this contract and go back to AT&T. Just remember, sometimes you get what you pay for. I've learned a valuable lesson here.
10/10/2008
I wanted to get Comcast Business Class service for my small office to take advantage of faster internet and more reasonably priced phone service. They had to extend the service to my building before the service could be installed. The first install appointment failed because Comcast never put in a request to port my numbers from AT&T. I finally had the service installed yesterday. I was amazed at how smoothly the phone install went. Everything worked right away and my business wasn't down for even 1 minute.
The TV install did not go nearly as well. We are not able to receive many of the HD channels that we should be getting. I called support several times and was transferred, put on lengthy holds, and cut off a few times. I was also promised call backs that never occurred.
I've been very happy with my Comcast home services for a few years now, except when I needed support. If you never needed support, I'd say Comcast is wonderful. However, things don't always go as planned and sometimes you need help.
Quite honestly, I think Comcast should outsource their support to India. They can be difficult to understand at times, but they could easily provide better service than the current bunch here in the U.S. Sad to say, but true.
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Comcast Workplace
