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Member review of Comcast Workplace


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Full Comcast Workplace Forum
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Reviews:
read 15 reviews (10 positive) (3 negative)
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Six Month Rating Unavailable
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$109 per month avg ($109 to $109)

Review by erifax See Profile
Posted: 124 days ago
member for 8.9 years, 1196 visits, last login: a few hours ago


Fort Collins,Larimer,CO
Business customer
$71 per month (12 month contract)
about 5 days
"Good customer service, fast connection, static IP's"
"Questionable-quality gateway (SMC8014), unannounced downtime makes it unsuitable for servers"
"Pretty good bang for the buck"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I have Comcast Business 6mbit/1mbit with 5 static IP's. It runs off a SMC 8014 gateway.

    Good points:
    * Customer support is good over the phone
    * You can get static IP's with your own reverse DNS
    * It's fast.

    Bad points:
    * Some questionable coordination
    * The SMC 8014 sucks; I'd rather use a modem/bridge and my own router
    * Occasional downtime for maintenance that's unannounced, you shouldn't expect to be running servers.

    They make you sign a contract for service. This works out well for both parties in that you get a guaranteed rate for the life of the contract and they get a customer for a fixed period.

    Comcast Business uses authenticated RIPv2 to announce customer routes. This requires a specialized configuration in the modem and because they won't reveal the authentication key, it prevents use of a standard modem and separate router. This also caused me some headaches when Comcast "accidentally" re-provisioned a bad modem from my site to another customer *without* clearing it first; both my new modem and the "bad" old modem were announcing the same routes and causing the CMTS to go wild. Luckily tech support caught this fast and got the installer at the other location to clear out the other modem while he was on site.

    I've been happy with Comcast's email support as well. I had a 1 minute turnaround (not kidding) on an email request for a RDNS change on a Sunday afternoon. That's pretty amazing.

    Overall, I give Comcast a 4/5 on all categories.

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