Installation was on time, and I got the call from the tech letting me know he was arriving as promised over the phone during the time of purchase. Installation took about a hour and half because it was the first time cable was installed at this location.
After installation, services were quickly up and running and the tech took care of activating the modem. All I had to do was sit and watch him get the job done.
So far very happy with my cable service but I will update once I get my first bill.
UPDATE 2012-07-01: Got my first bill today for $172 this is correct because of the $99 installation charge plus the $66 dollars for internet service not including tax which was around 7 dollars. Without adding a few cents here and there it's almost exactly what I expected. I also got my bill in the mail 15 days before the balance was due so that was sent on time too.