dslreports logo
site
spacer

spacer

spacer




how-to block ads



Comcast Business Class page on DSLReports
Six Month Rating

Reviews:
bullet 57 reviews (34 good) (8 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by blamblam See Profile

  • Location: Concord,Contra Costa,CA
  • Business customer Business customer
  • Cost Contract price not specified.
Good "you get internet"
Bad "turn it off? not so fast. for 60 days you still have to pay"
Overall "AVOID... It is pretty much a scam."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

BEWARE

When you sign the agreement, there is a link to a web site. So they say you are agreeing to what is on the paper you are signing *AND* whatever they have or put on the web page (how is this legal to have a contract be something as changeable as a web page?)

So then when you call up to cancel, they say "GOTCHA!!! WE ARE GOING TO CHARGE YOU FOR 60 DAYS!!!" and you say "Wha?" and they say "BECAUSE YOU SIGNED!!! YOU SIGNED!!! and you say "This simple document that says you are going to turn on service?" and they says "HA HA HA HA... you missed the web page link!!! It is 20 pages of stuff that is not actually in the contract you signed, but is on a web page!!! HA HA HA!!! SO PAY US FOR 60 DAYS".. and you say "But my service is off, how are you charging me for it?" and they say "HA HA HA HA HA"

Avoid Comcast Business Class... should be called Nigerian Business Class.

member for 1.2 years, 2 visits, last login: 1.2 years ago
lodged 1.2 years ago

Comments:
tkdslr

join:2004-04-24
Pompano Beach, FL
Reviews:
·T-Mobile US
·Speakeasy

1 edit

RE: Beware... Comcast Business...

This theme seams to repeat.. over and over again..

Getting nailed for just 60 days, which isn't as bad as it was before.. A couple of years ago, it was 75% of the outstanding contract terms.. for zero/nada service.

Here's what happened when I tried to get Comcast Business to live up to their verbal promises (about an undefined "specific performance" guarantee).

»[Business] Commercial Users.. Beware Comcast's hidden contract t

oh.. be sure to check out the terms of service when you signed up.. Those are the terms you agreed to.. anything else changed later is not enforceable in court..

»business.comcast.com/smb/terms-c···ve/.aspx
blamblam

join:2013-01-28
Reviews:
·Comcast Business..

Re: RE: Beware... Comcast Business...

Something like a disconnect charge, that Comcast can cancel a service but they are going to still charge you for it, should be on the document you sign, not buried in a link on a web page.

Plus, the link that is on the contract you sign, doesn't even have the 60 text on it. That is another document that is linked to from that link. I'm not even sure a link to a page that then has another link to a totally different document is really part of a legal contract.

The fact is, they just need to be honest with people and not hide the fact that they are going to continue to take your money 60 days after you canceled. There just is no reason for it and I'm amazed it is legal.

Imagine if you switched electric companies and the previous company kept on billing you? Never would happen. How is this allowed to?
calibax

join:2000-12-08
Sunnyvale, CA
Reviews:
·Comcast Business..

Dumb, just dumb

You really need to read stuff before you sign it. Really. Or get someone you trust to read it and look for problems.

Companies don't write contracts for YOUR benefit. You have nobody but yourself to blame if you agreed to a contract and didn't read it and all the stuff it incorporates by reference.

No sympathy at all.