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Comcast Business Class page on DSLReports
Six Month Rating

bullet 58 reviews (33 good) (10 bad)
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Review by Voodoo288 See Profile

  • Location: Richmond,Chesterfield,VA
  • Cost: $129 per month (24 month contract)
  • Install: about 600 days
Good "Customer service is good. Not great, but not horrible."
Bad "Issues inside residential areas."
Overall "Recommended"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

As a Network consultant I deal with Comcast not only in my office, but also in the field. Customer service is good and like other providers, get the right person and troubleshooting goes smoothly. Sadly there are folks like the technician I was meeting at a site survey for connectivity since the site did not have a physical connection. First thing he said to me "There's no cable here." *Facepalm*

If interested in Business Class make sure you know where your node is located. Ask the technician that comes to do a site survey. Shouldn't be an issue but in my location (Home Office) our node is about a half mile away and on the same power grid. We lose power and so does the node. I can power my servers fine with a generator, but no connectivity if the node is out. I've since had to move my servers to a co-location adding expenses and rendering my statics useless. The more you know...

member for 12.6 years, 5188 visits, last login: 1 days ago
updated 1.6 years ago