Review by choadchimmie Location: Sharpsburg, Coweta, GA, USA Cost: $122 per month (24 month contract) Install: about 30 days Solid service at advertised speed Sales, service, price If you have another option you probably already taken it.

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:

I placed my order for 50 mbit business internet with Comcast on Feb 6th. I asked the agent if I could have the contract not auto renew. She confirmed that I could and sent me the contract. The day of the install she called saying that she had cancelled my order because she was not authorized to add the provision to have the contract not auto-renew. I was forced to sign a new contract and start over with scheduling the site survey and install for different dates.

The day of my site survey no one showed up. Customer service assured me that someone would be there but late. The next rep i got told me that no tech were working because of the weather. when i mentioned their guaranteed appointment he confirmed that a 20$ credit could be added to my account then promptly hung up on me.

I called to reschedule and was told that I had not had an appointment the previous day but that I had one scheduled today. I told the rep that i was looking at the email that I was sent which indeed had the appointment listed. I'm assuming that this is a result of trying to avoid the credit.

I often deal with the Comcast ENS / Fiber division and the level of service that they provide is great but Comcast business COAX division has the worst Sales and service of any business I have ever dealt with. The level of complacency and outright hostility towards the customer is appalling. If there were any viable alternatives I would gladly take them.

Update 1

The tech who eventually come to run the new coax line was 2 hours late. He pulled the line, then cut off an existing coax line that I had personally run for my own use. He then used the cut line to connect the one he had run to the new modem. He did this simply to avoid having install another 20ft of cable.

The actual install of the new modem happened the next business day. It was fairly uneventful. It took roughly 45 minutes for support to put my modem into bridge mode.

Update 2

I'm moving two houses down the street. Comcast informed me that I will need to sign a new contract to move my service and that the price that i currently pay is no longer available. My new contract will be an additional 10$ per month for the same speed. The only alternative is to pay the early termination fee. With no viable competition I have no option but sign again.

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