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Review by jameswade 
Posted: 1.5 years ago
member for 6.8 years, 1522 visits, last login: a few hours ago
 Marshall,Madison,NC
 Contract price not specified.
 "I can move my receiver to wherever I'm living at the time"
 "Poor picture quality"
 "If you need satellite, try Dish Network"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
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I have SD only with a DirecTivo. The DirecTivo works pretty well and it records the MPEG transport stream directly from DirecTV rather than converting back to analog as you would have to with a regular Tivo.
My problems with DirecTV:
Picture quality is worse than any other digital service that I've seen.
Atlanta local channels have terrible ghosting in them, worse than rabbit ears! I cannot gett DirecTV to fix this.
DirecTV have taken away channels that I watch and replaced them with shopping or religious channels - or moved them up to the next tier.
We only watch about 15 channels, but we get the baggage (and bill) for hundreds of other channels. Of course, this is a problem with the whole cable industry.
Customer support is terrible, they don't understand their product much of the time.
I have viewed Dish and DirecTV side by side with identical HD monitors, the HD service on Dish is much better.
Bottom line is that I'd switch to Dish HD if they had decent software in their DVRs. Nothing I've seen is as good as Tivo.
Another problem with Dish is that they require you to have your receiver connected to a phone line or they will charge you an extra $5.00/month.
Followup comments:  oregonsand
join:2007-04-12
Lincoln City, OR
moderated:
September 10th, @09:15PM
|  DirecTV consumer relations is a nightmare-Please Read
If you have the opportunity, I encourage you to read the actual Emails at »oregonsand.blogspot.com/ as it really sheds a light into the attitude and poor customer relations policies of DirecTV. Long story short-Ms Bitew did anything BUT resolve the issue. Seems Ms. Bitew is under the impression that the treatment I received is "not the norm" for her customer relations. From what I can see from boggs on the internet-I beg to differ. Right or wrong-I encourage you to share your experiences by phoning Ms. Bitew or Emailing either Ms. Bitew or Ellen Filipiak with your concerns. I am concerned that perhaps Ms. Bitew and Ms. Filipiak may not be getting accurate information as to just how bad their customer service is-so I encourage anyone that has had, or is currently experiencing problems, with DirecTV's customer service to give these two executives a clearer picture of just what is happening in this department.
To reach Heywot Bitew: Email:HZBitew@directv.com
To reach Ellen Filipiak, Sr VP of Customer Relations: Email her at: eafilipiak@directv.com
And you may want to send a copy of your EMails to DirecTV's investor relations. Their Email is investorrelations@directv.com | |
| 
john horner
@aol.com
| cannot get ppv133-199 on Sunday | |
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