Review by newview
Good "Excellent DVR Service, great HD, good channel lineups"
- Location: Parsonsburg,Wicomico,MD
- Cost Contract price not specified.
Bad "Leased Receiver"
Overall "DirecTV is the best company I have ever dealt with, bar none"
|Pre Sales information:|
Value for money:
(ratings above consensus)
I dropped Comcast cableTV back in 2003 for DirecTV satellite due to a price/value comparison, Every aspect of my switch was handled professionally, and in a timely manner with absolutely no problems, The entire installation was free, with the exception of the shipping of the receiver box, just as promised by the pleasant Customer Service Rep I spoke to on the phone. It was very refreshing to be quoted a price and it actually being the price, unlike what was the norm with Comcast. It was also gratifying to see the installer actually show up at the promised time, again unlike what I was used to with Comcast.
On the occasion of my first service call a couple years later, it was again handled very courteously and professionally, again at no cost to me even though I did not have the Protection Plan that is offered. Subsequent service calls over the next few years have always been handled in the same manner, and I was usually given some extra credit on my bill, or an extra service as an "apology" for the inconvenience of whatever problem I encountered. I definitely got the feeling that DirecTV appreciated my business.
When I upgraded my TV to Hi-Def back in 2008, I once again called DirecTV to upgrade my equipment and service to take advantage of HD. Once again, DirecTV made it painless to upgrade, again at no cost except shipping for the new DVR Receiver. The installation of the new required dish was performed within a week, and went flawlessly. I did have to agree to a year commitment at the time of the upgrade, but my past experiences with DirecTV allowed me to agree with that with no problems in my mind at all.
I am extremely happy with my decision back in 2003 to subscribe to DirecTV and they have a customer for life as long as their service remains as excellent as what I have experienced these past seven years.
Saturday April 4, 20104 - My Amazon FireTV »amzn.to/1hF2k8V arrived today and 10 minutes after hooking it up I cancelled DirecTV.
I was happy with DirecTV the entire time I had service with them.
They were responsive & knowledgeable when I had a problem and the service itself was exceptional ... BUT ...
The prices have just skyrocketed to the point that that I just could not justify the expense any longer. I was paying almost $100.00 a month when I cancelled, and had previously dropped all the extras, Starz, HDNet, the Protection Plan as well as downgrading the basic service tier over the years to recover the fee increases ... and was STILL paying more than I was when I signed up 11 years ago.
I told DirecTV that I was fed up with paying for some channels or blocks of channels that I didn't want or use just to get channels that I DID want. I told them I didn't watch any of the Disney channels, or the Viacom channels nor did I watch the NBC, CBS, ABC or Fox channels and was tired of subsidizing all the crap just to get the channels I desired. I also told them that when & if they begin offering a la carte, I *might* consider coming back.
Now ... at least for the next year I'll be perfectly happy with Netflix and Amazon Prime offerings ... with NO FUCKING COMMERCIALS ... and saving about $1000.00 a year.
I just read where DirecTV has been / will be acquired by AT&T.
I'm soooo glad I cancelled.
I absolutely REFUSE to have anything to do with AT&T.
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updated 158 days ago