Review by meka2710 
member for 176 days, 0 visits, last login: 176 days ago
updated 176 days ago
 Stillwater,Payne,OK
 Contract price not specified.  "Many channels" "Expensive, unauthorized charges, poor customer service" "I would not recommend DirecTV"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:
(ratings match consensus)
|
DirecTV "gave" us an NFL package without notice. Apparently, it was a free trial offer with an auto renew, but they never informed us. We didn't use it because we didn't even know we had it. DirecTV then added the NFL package to our plan without our consent and started charging us $33 per month. Our bill went up to $197 a month! When I finally noticed it, I called to cancel the NFL pkg. I didn't ask for a refund for the past charges, I just asked to cancel the $33 pkg from that day forward. They said I couldn't cancel because I was bound by contract. They said I should have called them within days of the first charge. How could I be bound by contract when I never authorized the extra package in the first place? I wish I could switch to Dish Network but I can't until next summer without paying a big cancellation fine. I did an online search and DirecTV has a ton of negative reviews and complaints about unauthorized charges. I have paperless billing and auto payment set up for the convenience, but now I will have to check my DirecTV bill line by line for unauthorized charges every single month in case they try and do this again. A DirecTV call center employee anonymously posted on a blog that every customer needs to read ALL of the fine print on their DirecTV contract, because it states that they have the right to add packages to your plan without your consent. The employee basically stated it is the customer's fault since it is perfectly legal. I had Dish Network for over 10 years and they never added anything without our consent first. I will switch back to Dish as soon as our DirecTV contract ends.
Comments:
 Reviews:
 ·DIRECTV
| DirecTV is run by CRIMINALS! I hear you.
Call them and tell that because they have NOT LIVED UP TO THEIR PART OF THE CONTRACT (by adding services they charge for without the consent of the customer) have VIOLATED their agreement with you, what they have done constitutes FRAUD!
Tell them that you IMMEDIATELY dissolve the contract because DirecTV violated it. If they refuse or give you ANY trouble ask to speak with a supervisor and inform them that if they refuse to end the contract (WITH NO FEES OR CHARGES FOR THE TERMINATION) you will be contacting your state's attorney general, and the local media.
Don't use DirecTV they are crooks. | |
|  | | | Re: DirecTV is run by CRIMINALS! I agree they are crooks. I contacted my state's attorney general but it didn't do any good. | |
| | | | If you have read directv contract, You would understand that is not violating it in any way.Nfl Sunday ticket does auto renew. if You dont want that charge on your bill, Call to cancel before the season starts. I have recieved a letter with my bill that informs me to cancel that service before i get charged. if you disregarded the letter without reading it thats your fault and you sound like a jackass complaining about something you could of easily avoided. | |
|
| |
|
