Review by (hidden by request)
- Location: Bingen,Klickitat,WA
- Cost Contract price not specified.
Overall "You're insane to sign up with them."
|Pre Sales information:|
Value for money:
(ratings well below consensus)
I would be embarrassed to put "DIRECTV Customer Service Rep" on my resume.
I've never been late, always paid on time, ideal customer. Despite
that, every time I call I'm hung up on, put on hold and they never
come back and today I was told "sorry it's been a long week" while a
rep was really cranky with me.
What the hell is going on over there? Is this slave labor or
something? I've never so consistently encountered such a miserable
group of people each and every single time I contact DIRECTV with a
simple question like: did you get the extra receiver I sent back to
you? Seriously, it took 20 minutes and one disconnect to get an answer
to that question.
It's bizarre. If there is such a thing as a call center run out of a
prison, this is one of them. I've never longed to speak to a rep in
India before today, but that would be a much more productive
experience for sure. I'll be cancelling and finding a more
professional outfit to do business with. These people are weird. And
mean. You can imagine how this spills over into money management and
billing. Night. Mare.
(review was emailed from domain gmail.com)
lodged 1.2 years ago