Review by marsha
Bad "Poor Customer Service..... Beware"
- Location: Schuylkill Haven,Schuylkill,PA
- Cost Contract price not specified.
Overall "Would not recommend"
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Value for money:
I have Direct TV for a year now and I would not recommend them to anyone... At first they leave you with this warm and fuzzy feeling ..... till they have you sign on the line. When I was first researching Direct TV people who were unhappy with them all said the same thing. They will tell you what you want to hear BUT be concerned with what they are not telling you. And they only help you and make promises to you when it is time to renew... Which I will be not doing at the end of my contract and I am counting the months. I have had the service for for a year and got 3 receiver boxes FREE because of my credit at time of installation (And was told today I could have gotten 4 FREE with the deal I joined under)....Now a year later and never being a day late with my payment I call to get another box and I am told that it will cost me 99.99 for box PLUS a 6.00 a month extra fee. I can understand the monthly extra fee because another tv will be receiving signal HOWEVER I will not pay 99.99 for another box that in one year they will offer to give me for free to keep me when I disconnect and go back to Comcast.... Would you not want to keep a customer happy??? The lady on the phone just told me " After one year of service you are not considered a loyal customer" let me guess.... one year from now when my contract is gonna run out I will then be a loyal customer....I have to say next year I will be a Comcast customer AGAIN....Please listen to someone who has lived and learned Direct TV is not what they tell you they are..Beware of what they are NOT telling you.
member for 357 days, 0 visits, last login: 357 days ago
updated 357 days ago
look closely everytime We have been loyal DTV customers for 12 years, due to a lack of choices where we live. Back in September we moved to a new place and took it with us,, no problem they even upgraded us to HDTV receivers we pay the bills, one day my husband gets to looking at the bill and sees that they are charging us for 3 receivers, we only have 2, he calls customer service and they tell him he has to pay the bill in full before they can credit us back the money. We owed 60$ they owed us 48$, didn't understand why after 12 years they couldn't credit it back. Fast forward to today, I wake up to watch the news and it says we have no service, call customer service and it won't let us talk to a person, keeps telling us to make a payment-we owed $88, paid $100 last week, so that would be extra money? Plus they still owe us the other credit! Now that we live closer to civilization I think it's time we just get CABLE!