Review of DIRECTV | DSLReports.com, ISP Information

johnlm

join:2013-04-08
Eldon, MO

Package deals and the referral bonus

DirecTV advertises all the time that they offer $10 off your bill if your refer someone else to join them. But, they also pair will all kinds of telecom companies to get customers to join. I referred my mother to DirecTV and since she needed to get a new phone company at her new place, we got her a bundle with Century Link and DirecTV. As we signed her up for the bundle, Century Link informed me that we would have to contact DirecTV to get the referral discount. I spent nearly 30 minutes on the phone with a lady in the Philippines who felt it more important to lecture me on the necessity for my mother to give my account number when she signed up, than to stop for a minute an listen to what I was trying to tell her. It was obvious she had her little flow chart in front of her and was totally unable to deviate from the page she was on. I finally got an answer to have my mother call this special number and have HER give them my account number to get the discount. My mother is 73 years old and, following several strokes, is easily confused and exhausted. There is no way she could handle this on her own. I called my sister, who lives across the street from her, and asked her to call, with my mother there, so she could take care of this. Now, my sister is a 55 year old lawyer who has worked in the office of a Federal Judge for over 30 years. She is a very capable woman. She called me back later that night saying she was giving up. She said she was transferred at least 10 times, and was finally told that, yes, we could do it, but that mom was already getting a $5.00 discount for signing up with a bundle, but that if we wanted the $10.00 off both of our bills (as the referral commercial states) we would have to cancel the original work order and create a new one. My mother was moving into her new place that weekend and the original work order was scheduled for two days before she was going to be in the house. If we canceled now, she wouldn't have tv for about a week. This was unacceptable.

DirecTV gets out of giving the referral bonus by giving you a runaround that no one could possibly stand, and then by making you (working people) change your schedule to accommodate their mismanaged processes. I can't wait for the day when there is true competition between television providers. The public is always taken advantage of because most places only have one cable company, or two lame satellite providers.

permalink · 2013-04-09 00:11:19 · Print ·

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Package deals and the referral bonus